Vancouver Event Planners – Kathie Madden Events Rotating Header Image

June, 2010:

To Do List: Education and Volunteering

Jun 24th, 2010
by Kathie Madden.
No comments yet

fairy2 To Do List: Education and VolunteeringI am approached at least 3-4 times daily by wanna-be event planners.  These hopefuls are filled with the enthusiasm and desire that all employers look for however the sad reality is, full time employment is scarce in the event  industry in Vancouver.  It stands to reason and few of my colleagues would argue :  get education and plan on volunteering to get work experience.  Even then, there are no guarantees.  Event education is imperative, and I encourage anyone to seek out a good institution that offers a comprehensive course.  The skills are very transferable to many aspects of business and because of the varied event disciplines (approx. 52) this education will empower you to be confident, relevant, and committed to your future development and that of your community.

Customer Service and Client Appreciation

Jun 23rd, 2010
by Kathie Madden.
1 comment

Martini Fountain Sculpture Customer Service and Client AppreciationI was honored to be invited to the Grand Opening of the Coast Coal Harbour in Vancouver.  This event proved to me the power of the people!  Throughout the evening guests were treated to a warm reception from all the staff:  Valet Service, Sales, Beverage and Catering Services, and Management.  Guests had a sneak preview of four levels of the hotel, guest room tours and at every turn the visibly proud staff were there to greet and mingle with the crowd.    The favorable combination of service and celebration was proof that Coast Hotels and Resorts cares.  The kicker for me was that they invited all the guests staying at the hotel to participate in the evening.  Kudos to the Power of the People at the Coast for Showcasing what customer service and client appreciation should be.