Customer Service and Client Appreciation

I was honored to be invited to the Grand Opening of the Coast Coal Harbour in Vancouver.  This event proved to me the power of the people!  Throughout the evening guests were treated to a warm reception from all the staff:  Valet Service, Sales, Beverage and Catering Services, and Management.  Guests had a sneak preview of four levels of the hotel, guest room tours and at every turn the visibly proud staff were there to greet and mingle with the crowd.    The favorable combination of service and celebration was proof that Coast Hotels and Resorts cares.  The kicker for me was that they invited all the guests staying at the hotel to participate in the evening.  Kudos to the Power of the People at the Coast for Showcasing what customer service and client appreciation should be.